Insurance Legal Services Case Handler

Do you have a genuine desire to develop, deliver quality client service and build a career in a fast paced, innovative, and supportive Law Firm? If so, a career with Admiral Law could be for you! Experience, whilst desirable, is not essential as full training will be provided when you join us and throughout your career.

About us:

Admiral Law was created in 2013 and is co-owned by both Admiral Group and Lyons Davidson Solicitors.  We are legal experts who specialise in road traffic accident claims. Admiral Law is one of the largest Alternative Business Structures in England and Wales and continues to grow and develop. 

About the role:

We are recruiting for an Insurance Legal Services Case Handler in our Insurance Legal Service Department. This is a fast-paced environment. You will be representing our insurer client and their policyholders in respect of motor claims and any subsequent losses sustained.

Telephone contact with our clients is an important aspect of the role, you will be discussing the position of their case with them, answering any questions they may have and providing advice on the various aspects of the case.

You will be responsible for advising the insurer client and their policyholder, liasing with third parties in order to progress claims and negotiate settlement dealing with litigated claims.

You will have a caseload for which you have primary responsibility, with supervision by your Team Manager who you will report in to. We set out service level agreements which our clients can expect us to adhere to in responding to their calls, emails, portal messages or post, ensuring the client feels supported and updated throughout their case. The role requires time management skills, a willingness to learn, good organisational skills, a genuine passion to deliver the best level of service for our clients and the ability to develop good working relationships with our clients, your team and the rest of the business. 

Main Responsibilities:

• Ability to prioritise and manage a full case load.
• Drafting Court Documents.
• Meeting Court Deadlines.
• Advising clients in respect of liability and quantum.
• Considering prospects and taking a pragmatic approach to settlements.
• Prioritising and managing a to do list.
• Great telephone manner.
• Good negotiation skills and the ability to make decisions.
• A strong team ethos and willingness to engage.
• A positive attitude and willingness to learn.
• Good initiative and ability to meet deadlines.

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. 

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.