Household Claims Technical Manager

The role of Technical Manager within the Household Claims department is one that requires significant level of expertise and experience in a field relevant to the processing of domestic property insurance claims. This includes, but is not necessarily limited to, the following:

• Buildings surveying.
• Loss adjusting, including major losses.
• The handling of domestic property claims involving multiple stakeholders
• Claims involving substructure repairs, such as subsidence or environmental claims.
• Drying & restoration
• Building contractors, including building repair network management

Main Duties

Technical Managers will work to a brief that is informed by their expertise and guided by the needs of the business. The specific brief is therefore subject to change over time; however, the main duties will be comprised of the following:

• Provide referral advice and action plans to claims handlers, following up to ensure all relevant points are complete.
• Contribute to the cultivation of technical expertise within the department by taking part in training, coaching and other development activities for members of the Household Claims department.
• Offering support to department complaint handling efforts.
• Direct, hands-on claims handling, where required.
• Using MI & data to assess performance, identify opportunities for improvement and/or issues that require intervention
• Contributing to our department risk management activities
• Travel, to include claim & supplier visits will be required.
• Supporting our supplier relationship management & procurement activities, where specific expertise or advice is required.
• Supporting internal and supply chain auditing activities.
• Support compliance with relevant policies and procedures
• Seek ways to improve innovation in processes, reduce costs, manage and reduce risk and stimulate performance improvement.
• Designing solutions that develop great customer outcomes whilst contributing to efficient loss ratio results.
• Maintain commercial market awareness of the household market and associated categories.

 Key Skills, Qualifications and Experience

Essential

• Proven track record in one or more of the areas of expertise listed at the top of the advert
• Attained professional qualifications, such as Dip/Cert CILA/CII, CIOB/RICS
• Detailed understanding of principles of insurance, risk management and claims handling
• Regulatory and legislative knowledge
• Technical / property claims management background (including major loss adjusting, surveying, claims handling)
• Excellent analytical skills
• Training & coaching experience

Desirable

• Experience of managing domestic household supply chain relationships
• Experience in claims audits
• In-depth knowledge of household supply chain partners in UK market
• Risk mitigation assessment skills
• A high level of literacy and numeracy

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Benefits, and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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