Household Claims Technical Manager

The role of Technical Manager within the Household Claims department is one that requires significant level of expertise and experience in a field relevant to the processing of domestic property insurance claims. This includes, but is not necessarily limited to, the following:

• Buildings surveying.
• Loss adjusting, including major losses.
• The handling of domestic property claims involving multiple stakeholders
• Claims involving substructure repairs, such as subsidence or environmental claims.
• Complex liability claims, including litigation experience.
• Drying & restoration
• Building contractors, including building repair network management

Main Duties

Technical Managers will work to a brief that is informed by their expertise and guided by the needs of the business. The specific brief is therefore subject to change over time; however, the main duties will be comprised of the following:

• Provide referral advice and action plans to claims handlers, following up to ensure all relevant points are complete.
• Contribute to the cultivation of technical expertise within the department by taking part in training, coaching and other development activities for members of the Household Claims department.
• Offering support to department complaint handling efforts.
• Direct, hands-on claims handling, where required.
• Using MI & data to assess performance, identify opportunities for improvement and/or issues that require intervention
• Contributing to our department risk management activities
• Travel, to include claim & supplier visits will be required.
• Supporting our supplier relationship management & procurement activities, where specific expertise or advice is required.
• Supporting internal and supply chain auditing activities.
• Support compliance with relevant policies and procedures
• Seek ways to improve innovation in processes, reduce costs, manage and reduce risk and stimulate performance improvement.
• Designing solutions that develop great customer outcomes whilst contributing to efficient loss ratio results.
• Maintain commercial market awareness of the household market and associated categories.

 Key Skills, Qualifications and Experience

Essential

• Proven track record in one or more of the areas of expertise listed at the top of this document
• Attained professional qualifications, such as Dip/Cert CILA/CII, CIOB/RICS, or relevant legal qualification
• Detailed understanding of principles of insurance, risk management and claims handling
• Regulatory and legislative knowledge
• Technical / property claims management background (including major loss adjusting, surveying, claims handling)
• Excellent analytical skills
• Training & coaching experience

Desirable

• Experience of managing domestic household supply chain relationships
• Experience in claims audits
• In-depth knowledge of household supply chain partners in UK market
• Risk mitigation assessment skills
• A high level of literacy and numeracy

About Admiral

We're Wales’ only FTSE 100 company with forward-thinking approaches and endless opportunities to test, learn and grow. There's a reason we've been named a best place to work: Our progressive culture, core values, and commitment to diversity and inclusion has created a working environment where people share ideas, aren’t afraid to speak up and change things, and above all, feel valued.

Based on innovation and organic growth Admiral has grown from being a small start-up into a multi-national organisation. The company is constantly investigating new products, services and markets and is now present in eight countries with a diverse product portfolio.

Admiral’s success goes hand-in-hand with having a strong people focused culture. We believe that happy people make happy customers and happy customers help increase profits. Our philosophy is a simple yet effective one: “people who like what they do, do it better”

We truly care about our customers - they are at the heart of every decision we make. We’re very proud of the innovative products we offer and level of service we provide. Everything we do acknowledges the needs of our customers and by recruiting the right people, we can continue to provide great service and ensure an excellent experience for our customers.

Admiral people work hard to keep us at the top of our industry, and are rewarded for it—with competitive pay, great benefits, a share package based on company performance (after a year of service), a great work-life balance, nearby fitness and health centres, and many other perks (read about our benefits).

Find out more about us!

Benefits and Work-Life Balance

As the only FTSE 100 Company headquartered in Wales and ranked one of the best big companies to work for by the Sunday Times, Admiral is an exciting place to take your career. We are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure colleagues have a great work-life balance; it's one of the reasons we are proudly the only company to have been named one of the Best Companies to Work For every year since 2001. We want you to have an element of freedom to define a working lifestyle that supports this, so we accommodate flexible hours wherever possible.

You can also view some of our other key benefits here

If you think this role is for you and would like to be considered for this opportunity, please click “apply now” to complete an online application form.

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