We have been made aware of a number of scams where fraudsters are claiming to represent our organisation or organisations we work with. Please click here to find out more details and what to do if you are contacted.

menu

Accessibility tools

Household Claims Technical Manager

Cardiff

  1. Full time

Closing date

17/10/2024

About the job

"

This vacancy has now expired. Please see similar roles below...

"

The role of Technical Manager within the Household Claims department is one that requires significant level of expertise and experience in a field relevant to the processing of domestic property insurance claims. This includes, but is not necessarily limited to, the following:

  • Buildings surveying.
  • Loss adjusting, including major losses.
  • The handling of domestic property claims involving multiple stakeholders
  • Claims involving substructure repairs, such as subsidence or environmental claims.
  • Drying & restoration
  • Building contractors, including building repair network management

Main Duties

Technical Managers will work to a brief that is informed by their expertise and guided by the needs of the business. The specific brief is therefore subject to change over time; however, the main duties will be comprised of the following:

  • Provide referral advice and action plans to claims handlers, following up to ensure all relevant points are complete.
  • Contribute to the cultivation of technical expertise within the department by taking part in training, coaching and other development activities for members of the Household Claims department.
  • Offering support to department complaint handling efforts.
  • Direct, hands-on claims handling, where required.
  • Using MI & data to assess performance, identify opportunities for improvement and/or issues that require intervention
  • Contributing to our department risk management activities
  • Travel, to include claim & supplier visits will be required.
  • Supporting our supplier relationship management & procurement activities, where specific expertise or advice is required.
  • Supporting internal and supply chain auditing activities.
  • Support compliance with relevant policies and procedures
  • Seek ways to improve innovation in processes, reduce costs, manage and reduce risk and stimulate performance improvement.
  • Designing solutions that develop great customer outcomes whilst contributing to efficient loss ratio results.
  • Maintain commercial market awareness of the household market and associated categories.

 Key Skills, Qualifications and Experience

Essential

  • Proven track record in one or more of the areas of expertise listed at the top of this document
  • Attained professional qualifications, such as Dip/Cert CILA/CII, CIOB/RICS
  • Detailed understanding of principles of insurance, risk management and claims handling
  • Regulatory and legislative knowledge
  • Technical / property claims management background (including major loss adjusting, surveying, claims handling)
  • Excellent analytical skills
  • Training & coaching experience

Desirable

  • Experience of managing domestic household supply chain relationships
  • Experience in claims audits
  • In-depth knowledge of household supply chain partners in UK market
  • Risk mitigation assessment skills
  • A high level of literacy and numeracy

About Admiral

We're Wales’ only FTSE 100 company with forward-thinking approaches and endless opportunities to test, learn and grow. There's a reason we've been named a best place to work: Our progressive culture, core values, and commitment to diversity and inclusion has created a working environment where people share ideas, aren’t afraid to speak up and change things, and above all, feel valued.

Based on innovation and organic growth Admiral has grown from being a small start-up into a multi-national organisation. The company is constantly investigating new products, services and markets and is now present in eight countries with a diverse product portfolio.

Admiral’s success goes hand-in-hand with having a strong people focused culture. We believe that happy people make happy customers and happy customers help increase profits. Our philosophy is a simple yet effective one: “people who like what they do, do it better”

We truly care about our customers - they are at the heart of every decision we make. We’re very proud of the innovative products we offer and level of service we provide. Everything we do acknowledges the needs of our customers and by recruiting the right people, we can continue to provide great service and ensure an excellent experience for our customers.

Admiral people work hard to keep us at the top of our industry, and are rewarded for it—with competitive pay, great benefits, a share package based on company performance (after a year of service), a great work-life balance, nearby fitness and health centres, and many other perks (read about our benefits).

Find out more about us!

Benefits and Work-Life Balance

As the only FTSE 100 Company headquartered in Wales and ranked one of the best big companies to work for by the Sunday Times, Admiral is an exciting place to take your career. We are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure colleagues have a great work-life balance; it's one of the reasons we are proudly the only company to have been named one of the Best Companies to Work For every year since 2001. We want you to have an element of freedom to define a working lifestyle that supports this, so we accommodate flexible hours wherever possible.

You can also view some of our other key benefits here

If you think this role is for you and would like to be considered for this opportunity, please click “apply now” to complete an online application form.

#LI-ME1

 

jobs

Related jobs

Group Procurement Manager

Salary

Location

Cardiff

Job Type

Full time

Location

Cardiff

Brand

Admiral Group

Department

Finance Services

Office address

Tŷ Admiral, David Street, Cardiff, CF10 2EH

Description

About the team: The Group Procurement department is responsible for managing and setting Procurement governance, policies and controls for Admiral Group, with a direct focus on supporting the UK bu

Reference

10370

Expiry Date

01 Jan 0001

Allison Martin

Vacancy managed by

Allison Martin
Allison Martin

Vacancy managed by

Allison Martin
View Shortlist
Loss Adjusting Services Team Manager- South

Salary

Location

Hybrid

Job Type

Full time

Location

Hybrid

Brand

Admiral Group

Department

Claims, Household

Office address

Tŷ Admiral, David Street, Cardiff, CF10 2EH

Description

Admiral Household Claims is an exciting department that is experiencing growth as we seek to increase the size of the business. The position of Loss Adjusting Services Team Manager- ‘South’, exists

Reference

10234

Expiry Date

01 Jan 0001

Sophie Smith-Phillips

Vacancy managed by

Sophie Smith-Phillips
Sophie Smith-Phillips

Vacancy managed by

Sophie Smith-Phillips
View Shortlist
CRM Campaign Manager (Maternity Cover)

Salary

Location

Hybrid

Job Type

Full time

Location

Hybrid

Brand

Admiral Group

Department

Digital and Marketing

Office address

Tŷ Admiral, David Street, Cardiff, CF10 2EH

Description

We are looking for an enthusiastic CRM Campaign Manager for a 12-month maternity cover. This role is ideal for a CRM professional eager to identify audiences and meet customer needs through targeted c

Reference

10403

Expiry Date

01 Jan 0001

Allison Martin

Vacancy managed by

Allison Martin
Allison Martin

Vacancy managed by

Allison Martin
View Shortlist

Our Benefits

As one of our four pillars to our culture, Reward and Recognition is extremely important. We believe that happy staff make happy customers, so we have a huge range of great benefits to make sure everybody has something to smile about! Here are a few of our more popular ones.

Share
Schemes

Flexible
Working

Local
Discounts  

Travel Season
Ticket loans

Groups
& Societies 

Development 
Opportunities

View more benefits