Head of Transformation - Pet

It’s an exciting time for Admiral as it continues to embark on its diversification strategy with our newest product – Pet Insurance, launched in the summer of 2022 with huge expansion since through both organic growth and acquisition.  The business is on track to be a top 5 player in the market by end of 2025 and is looking to embark on the next phase of its disruption strategy to push the business to even greater heights by really focussing on the customer experience and outcomes.

Reporting to the Pet Director, the Head of Transformation will be responsible for:

• Driving the future direction of the business, finding innovative ways to meaningfully transform and create a step change in customer experience and business outcomes and working with our customer and delivery teams to bring these to market.
• Networking and building strong connections internally in Admiral to plan out how Pet can leverage and create value from wider Admiral initiatives.
• Building an external network to understand new and emerging trends and technology that can support Admiral in both defining and delivering its transformation goals.
• Understanding what we need to invest in now and in the future to exceed the business plan and take share from our rivals.
• Be the voice of transformation, driving a culture that continually challenges the established market norms.

Main Duties

• Drive the end-to-end execution of transformation initiatives, ensuring each delivers against clearly defined OKRs.
• Oversee the lifecycle of all initiatives—from scoping and launch to delivery and scale-down.  As part of this, evaluating delivery options to find the most efficient way to achieve the transformation objectives.
• Partner closely with technology and product teams to ensure Initiatives are technically feasible and aligned with platform strategy.
• Work hand-in-hand with business leaders to ensure innovations are grounded in real customer and operational needs.
• Build and lead high-performing, cross-functional teams that operate like a start-up.
• Ensure Initiatives operate with clear OKRs, transparent reporting, strong governance, and regular performance reviews.
• To create strategic plans and budgets to ensure delivery supports our growth ambitions
• Being responsible for the recruitment, performance management, development and engagement of all staff within the Transformation Team. 
• Keep up to date with and have a strong awareness of external market trends

Key Skills, Qualifications and Experience Required

• Ability to translate strategic goals into executable, outcome-driven initiatives. Proven track record of delivering complex transformation programs.
• Deep understanding of agile methodologies and experience embedding agile practices.
• Strong grasp of digital platforms, data architecture, and emerging technologies.
• Deep understanding of customer needs, operational processes, and commercial levers including regulatory Compliance and Risk Management.
• Inspiring leader who can mobilise diverse teams and foster a high-performance culture.
• Excellent interpersonal, relationship building and communication skills.
• Comfortable with ambiguity and experimentation.
• Relentless focus on measurable outcomes.
• Experienced in leading change in complex environments.
• Strategic thinker, always looking to continuously innovate.
• Demonstrable track record of both transformation programme & project delivery.
• Commercially skilled, experience of building business cases and assessing and prioritising value across a range of initiatives.
• Effective decision maker

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

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