Head of Product & Trading - Pet

This is a hybrid role, requiring attendance to our Cardiff office twice per fortnight.

It’s an exciting time for Admiral as it continues to embark on its diversification strategy with our newest product – Pet Insurance, launched in the summer of 2022 with huge expansion since through both organic growth and acquisition.  The business is on track to be a top 5 player in the market and is looking to embark on the next phase of its disruption strategy to push the business to even greater heights by really focussing on the customer experience and outcomes.

Reporting to the Pet Director, the Head of Product & Trading will be responsible for:

• Having a deep understanding of customer demands and needs and building a product range that meets these needs. 
• Leading and disrupting the market on product design and innovation, driving enhanced customer experiences and business growth.
• Keeping close to market & industry development including regulator focus to ensure we are able to proactively understand and build product solutions for our customers and trading strategies for our business.
• The performance of our existing products ensuring they provide fair value for our customers, with Consumer duty embedded in their evaluation and ongoing development
• Our trading strategy and plan ensuring we drive ambitious yet sustainable business growth.

Main Duties

• To create strategic plans and budgets that support our growth ambitions.
• Working across the Pet LT to ensure we monitor product and service performance and build a culture, framework and governance that has customer service improvement at the centre.
• To provide overall ownership of existing Pet insurance products and the design and development of new Pet Insurance and Wellness products to meet clearly identified customer needs.  Working with other Department Heads to ensure the products are fulfilled as designed and with customers are at the heart of the service provided.
• To make decisions in all matters affecting the performance of Pet Products in accordance with the group strategy and regulatory/compliance requirements.
• To own the overall Product Lifecycle management process, Customer (COMI) and Product performance dashboards embedding these into the overall culture and governance processes of the department.
• Lead the creation of our trading strategies, working with Marketing, PCW & Pet Leadership teams to build customer propositions & trading strategies, maximising lead generation, conversion, Loss ratio and cost efficiencies.
• Embed a data led, performance culture that drives proactive identification of opportunities and threats to the business plan and relentlessly delivers actions to maximise opportunities and mitigate threats.
• Build and lead a department that has great people and service at its core.  Being responsible for the recruitment, performance management, development and engagement of all staff within the Product and Trading team. 
• Keep up to date with and have a strong awareness of external market trends and developments in the Product, Marketing and trading space.

Essential Skills and Experience

• Experience in leading, mentoring and motivating a high performance team.
• Experience with existing product management and new product development from design to delivery.
• Strategic thinker, always looking to continuously innovate products to improve the customer experience, sales performance and department efficiency.
• Great digital and external market awareness for new product developments.
• Commercial thinker, able to create innovative plans to grow the business maximising commercial and business outcomes whist putting the customer first.
• Excellent communication skills across all levels, internally and externally, able to build open relationships and gain consensus with all stakeholders.

Desirable Skills and Experience

• Effective decision maker.
• Strong network building, negotiating and influencing skills.

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

Disability Confident Leader

As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.

If you need any adjustments or support with your application or during the recruitment process, just let us know. Please email Abbi.James23@admiralgroup.co.uk or contact us on  07796 039828. This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.

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