Delivery Project Manager

The Customer Engagement Tribe is looking for a driven project manager to join our thriving team and take ownership of the delivery of exciting and important programmes of work. You will report to the Customer Engagement Delivery Lead, and this role is critical to the successful delivery of our projects. Working in a fast-moving environment, the ideal candidate will be highly motivated and energetic, demonstrate strong delivery skills, excellent stakeholder management, and have supplier management experience.

Job Purpose

To take responsibility for the end-to-end delivery of projects; establishing and maintaining appropriate rigour and governance controls to facilitate quality benefits-focused projects.

Main Duties

We are looking for a highly experienced project manager with a proven track record of delivering IT and business projects.

The successful individual will also ensure the optimum balance between costs, value, and benefits in delivering business-critical projects.

Working within Admiral’s IT department, the role holder will manage Customer Engagement projects from inception through delivery, ensuring that they are kept within the agreed tolerances. Projects must be fully documented and maintained, including risk/issues logs, communication logs, change control and any other controls defined in the Project Framework.

The successful candidate will be required to manage projects primarily focused on software and system implementation.

Experience and Qualifications Required

Essential:

• Proven and demonstrable record of successful project management. 
• Technology delivery experience (both waterfall and agile). 
• Excellent multi-tasking skills. 
• Ability to prioritise and manage work. 
• Workstream planning and critical path analysis. 
• Budget management experience. 
• Stakeholder management and Matrix management experience. 
• Strong communication skills. 
• Strong understanding of delivery methodologies (Waterfall & Agile preferred). 
• Commercially aware. 

Desirable:

• Relevant project management qualifications; PRINCE2, APM. 
• Understanding of insurance and financial services. 
• Knowledge and experience in using tools such as Jira, Confluence, etc. 
• Knowledge and experience of Contact Centre platforms and the design and development of associated technologies, including Google CCAI, Twilio, Avaya, NICE, and Verint.
• Understanding of the regulatory landscape (FCA, PRA, etc.). 

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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