Customer Care Handler

Customer Care are at the heart of what Veygo do. We support new and existing customers discover, purchase, and use our products. Our goal is to provide a self-serving and effortless support journey.

Within this role, our team support customers when making a purchase, assisting them to manage their accounts and policies, all the way to registering and settling their claim. Other responsibilities managed in the team are Data Validation and Claims Underwriting. It’s a very exciting, dynamic place to be. The role is challenging but rewarding!

Our department is focused on constant development, both customer service and careers; giving you the opportunity to widen your experience in not only your position but other functions you may not have had the luxury of working with before now.

Responsibilities

As Customer Care Handler, you will be responsible for:

• Provide an outstanding level of service to our customers from start of their Veygo journey to the end
• Understand the customers’ needs and strive to improve their journey, whether this be team, process or product related
• Put the customer first when making decisions throughout their need of support from us
• Support customers whilst they purchase one of our Veygo products
• Assist the customers when then need to contact us about an active policy
• Help our customers when their vehicle has been involved in an incident
• Protect our products and business by ensuring our customers have not committed fraud
• Contribute to the department’s goals

Requirements 

The successful candidate will ideally have experience:

• Strong and transparent communication skills, in any form of interaction.
• The ability to not only spot problems but dig to the root cause and implement changes.
• Be able to work on your own initiative and be confident in making decisions.
• The ability to work in a fast-paced environment.
• Strong organisation skills.

If you've got 3 of the 5 skills we're looking for, we still want to hear from you!

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

At Admiral Pioneer we have a hybrid way of working, meaning our employees work both from home and in the office. We understand everyone has their own preference of working and so we are open to discussion on how this would look for you. If you have any questions or would like to learn more, please reach out to our Recruitment Team here. 

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