CPS Senior

An exciting opportunity has risen within Admiral Money due to a promotion in the team. 

About Admiral Money

Admiral Money (AFSL) is an exciting, new division of Admiral Group. We have the freedom and innovation of a small start up with the security of a large parent company, Admiral. 

The journey started when we launched unsecured personal loans in June 2017. We went on to be the first direct to consumer car finance provider in December 2017. Since then, we have gone from strength to strength and have some exciting plans for the future.

We’re looking for people who are keen to learn, excited about getting stuck in and are ready for a challenge to help us to achieve our aim of creating a special lending business for our customers.

About the role

The successful candidate will be responsible with assisting the TM, with the day to day running of either the Early arrears team or the Late arrears team, whilst developing the team through QA and actioning any relevant feedback. The Senior will play a vital role in creating a positive and productive working environment, whilst meeting department objectives.

Responsibilities

• Assisting with the day to day leadership of the team, encouraging a positive mentality
• Effective prioritising of work loads and team resourcing
• Conducting monthly one to one and owning the coaching/development of each team member
• Ensuring required standards are being maintained through monthly quality checks
• Monthly reporting of team performance to the Team Manager and Collections Management Team.
• Monitoring team productivity and availability for customers
• Assisting in complaint handling
• SME within Collections (Policy, Process, System, Regulatory Requirements (CONC 7) Technology and Suppliers)
• Identify training needs, arranging training, coaching and feedback where required via monthly QA.
• Work closely with the Team Manager to regular update on case volumes, operational feedback and BAU requirements.

Requirements

• Have a good understanding of our Collections policy and processes, and the confidence to challenge existing work practices to ensure we are continuously improving as a team.
• Able to work on your own initiative with excellent time management and organisation skills, flexible and adaptable to change.
• A strong focus on quality, receptive to feedback and effective when giving feedback to others.
• Have a good understanding of MI and be able to give recommendations based on results.
• Be an effective communicator with all levels of staff, verbal and written.

If you've got 3 of the 5 skills we're looking for, we still want to hear from you!

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

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