Claims Handler

Do you want to work at one of the top 25 best workplaces in the UK?  What about a company that offers you fantastic career development and progression opportunities?

Claims is a unique department, supporting our customers in their time of need, whether it’s a small bump or a major accident, putting their needs first and helping them get back on the road as quickly as possible. You could be dealing with new or ongoing claims, managing your own caseload, making key decisions and dealing with customers incoming calls and investigating accidents. The role is varied, interesting and dynamic and needs people who are able to put customers first – does it sound like you?

Our Claims Department

The role of a Claims handler is exciting, challenging and highly rewarding. It is important that you demonstrate a resilient and pro-active approach to your work, and you’re comfortable working in an innovative and fast-paced   environment Our people are always at the forefront of what we do, so we’ll always make sure you have the skills and knowledge to do your job and do it well. In addition to the base salary of £20,330, Claims staff can earn up to £6,000 a year in our service areas, whilst within our Assistance areas you can earn up to £13,000 a year! There is potential for overtime earnings for additional working hours.

Our Claims Department has a wide variety of roles and opportunities, and this is your chance to become a part of it all in joining Admiral. If you’re successful with your application, you could join our Claims Service area dealing with our insured customers, or in our Claims Third Party department liaising with third parties and their representatives – either way, no two claims or customers will be the same.

Whether you begin a role in Service or Third Party, you can expect to:

• Communicate with customers via telephone, email or webchat
• Manage an allocation of claims, involving elements of customers, third parties and suppliers
• Work with colleagues, departments, suppliers and third parties to complete interesting investigations
• Provide a first-class service, empathising, understanding, and displaying compassion when our customers need us most.
• Make a difference, whether this is through speaking to customers or making the workplace an even better place to be.

Why work for us?

Being the largest department within Admiral, Claims can offer you a wide range of exciting opportunities as not only a job, but a career  . Whether you’d like to become a manger, have ambitions to work in Tech or Analytics, the Claims department is a great pathway to launch an exciting career with a range of opportunities on your doorstep  If this sounds like something you’re suited to then we’ll do all we can to help you to take the next step in your career, and make sure you have the relevant support to help you achieve any aspirations you may have.

We have an In-house internal careers office, completely dedicated and focused on your career aspirations.

Flexibility and work life balance is important to us, and so your time will be split between home and office.

Admiral has an honest, open culture that’s focused on four key areas: communication, equality, reward and fun. We believe that ‘People who like what they do, do it better’; culture is at the foundation of working for Admiral. You can expect an environment that rewards hard work and determination, all done whilst embracing a culture that puts you first.

The application process

We have a two-stage application process. Once you’ve submitted your application, one of our in-house recruiters will review it, and if successful, you’ll be invited to a face-to-face interview over MS Teams.

If you are successful in your application, we will consider your skills and experience and offer you a role in one of the departments in Claims. We have a number of start dates over the course of the next three months. We will discuss suitable dates during your interview.

Depending on Government guidelines, your training may be fully-remote, or in the office. Once your training is complete, you’ll be able to move to a hybrid working pattern to include both working in the office, and from home.

Please note - Towards the end of 2022 we will be looking to make our move from Newport, over to the Cardiff office, at which point you will be able to work either in the office permanently, or a hybrid of home and office working. Ditch some of the daily commute or help build our vibrant culture through bringing your personality to our office space – we’re offering you the best of both worlds.