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Senior Product Manager

Cardiff

  1. Full time

Closing date

23/06/2021

About the job

It is an exciting time for AFSL as it continues to build its young business to support our longer-term aspirations. As we increase focus within our product verticals, we are looking for a Senior Product Manager to materially increase the contribution our lending products make to overall group performance.

The successful person will initially be part of a small core product team but will need to be an inspiring individual, capable of supporting the Product Director in building a strong team to deliver the overall product strategy and growth required for this area.

Working in close collaboration with other AFSL & Group departments is of equal importance as you lead the product strategy across a matrix structure which encompasses a dedicated resource model to support these products across areas such as customer Pricing and also on a shared services basis for customer facing areas such as Operations, Digital, Underwriting, Collections etc. This model ensures best practice is shared across all functions whilst maintaining and autonomous model which can drive this product forward at the pace needed.

The successful person will be a leader, customer centric, commercially astute, externally focussed and analytically minded. In addition to overall P&L support they will drive change for their product across product development, change execution (Squad delivery), Data, Digital, Pricing, Marketing, Underwriting and Operations ensuring great customer service are all at optimum levels in order to achieve our aims.

AFSL is a close close-knit, creative and ambitious team, and the Senior Product Manager will help develop inclusive and open management style which will tap into this energy and continue to empower our team as we grow into the future.

Key Responsibilities:

Leadership, People & Relationships

  • Strategic planning combined with strong stakeholder management skills to influence and challenge senior stakeholders across the UK business.
  • In collaboration with the digital & operations teams, develop bespoke customer journeys and product features to enhance customer experience of AFSL
  • Maintain relationships with departments and designated project stakeholders across the wider Group, building cross-departmental understanding & collaboration to ensure deliverable plans and upward reporting of any issues
  • Support the Product Director in ensuring the team are appropriately supported, trained and developed, including conducting regular one-to-ones

Building the Business & Data

  • Play a key support role in the overall product function for loans; shaping and delivering the vision and strategy for the vertical
  • Maintenance and ongoing development of the product road map to include horizon 2 and 3 and Ancillaries as set-out in the AFSL Strategy
  • Maximise existing distribution channels and diversify volumes to reduce reliance on current partners
  • Design & deliver relevant campaigns to our key customer segments to drive awareness and value – support the Product Director with the end-to-end value chain to reduce waste/costs and increase income per customer
  • Identify continuous improvement and innovation opportunities, harnessing knowledge and creativity of the team, third party suppliers, external and internal insights and others from across the business to take these products into new areas as needed to support customer and business needs
  • Monitor and develop management information and other sources of feedback to ensure continuous improvement
  • Develop data-driven business case assessments to test hypotheses quickly and ensure we are optimising our change investment to deliver maximum value.

Commercial Focus & Financials

  • Strong Knowledge of P&L performance – understand key levers through increasing sales, balances and retention, with loss performance and expense ratio performance.
  • Responsible for customer engagement, satisfaction and focus on delivering positive customer outcomes from the product/proposition
  • Evaluate the productivity of all related revenue generating activity across the customer life-cycle, balancing short term target delivery and long term strategic vision.
  • Supports annual budget setting, monthly reporting against budget and overall prudent budget control and ensure alignment with the Product Direct, who has overall responsibility

Risk Management

  • Collaborate with pricing/credit risk for customer rating and customer experience to ensure maximum footprint and competitiveness whilst sourcing new data sources to enhance the customer experience [other teams] and differentiate our rating from competitors
  • Demonstrate expertise in the wider regulatory and competitive environments. Work with the Product Director to oversee the completion of all externally required information, including compliance information
  • Ensure that all risk events are reported, and that risks are appropriately identified and managed

About You

Desirable:

  • Experience at a senior level within a cross-functional or fast-growing business area
  • Experience managing complex projects or programmes
  • Experience managing external relationships, including some contract negotiation
  • Proven successful track record of managing, mentoring and coaching
  • Previous involvement in strategy or product development
  • Strong technology awareness at a sector level

Essential:

  • A proven track record for leading, mentoring and motivating a high-performance team to deliver great business results with an ability to both build and execute on a strategy successfully.
  • Drive the use of analytics to develop deep insights into the product and customer, ensuring key decisions are data driven and turning insights into actionable recommendations and execution.
  • Leading fast paced delivering teams; expert stakeholder management (both internal and external) and cross functional communication skills – not all areas that contribute to this product will directly report to you, so this is essential
  • Results driven and commercially aware
  • A proactive and positive mindset orientated towards continuous improvement and test and learn; embracing new ideas
  • Strong digital awareness – working with the Head of Digital, assess and develop digitization opportunities to determine where they could be cost effectively utilised to improve performance, customer service and/or reduce costs. This would include advanced analytics; machine learning; chat-bots; and robotic automated processing (RPA).
  • Awareness of project management and risk and control mechanisms
  • Budgeting and Financial planning
  • Develop a culture of audit, quality control and compliance and with advice sought from the Head of Compliance, ensuring that all aspects of the department comply with regulations.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we have been consistently voted one of Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

You can also view some of our other key benefits here; https://admiraljobs.co.uk/employee-benefits/.

If you think this role is for you and would like to be considered for this opportunity, please click “apply now” to complete an online application form.

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