Senior Claims Procurement Manager
About the job
We are looking for someone to join our Claims Procurement team on a 6 month Fixed Term Contract.
Claims Procurement is responsible for oversight of the supply chain within Claims (excluding the repair network); performance managing these suppliers to ensure that our customers get the very best service at all times through the development, optimising, managing, and evaluating the suppliers in the Claims department. The successful candidate will have the ability to communicate and work alongside senior management within the claims department.
The Claims Procurement Operations Manager will have operational responsibility for the performance of Claims Procurement and Supplier Support. This role will require the successful candidate to have an excellent understanding of Claims as a whole, whilst understanding the individual needs of all departments within Claims. The successful candidate will need to have an aptitude to learn quickly, as well as an ability to communicate to individuals of all levels both internally and externally to Admiral, clearly and confidently.
We are looking for candidates with Claims experience, with a specific focus on liability experience. The role would be suitable for a manager looking for a new and exciting challenge or an existing Operations Manager looking for a new challenge. The role provides excellent long-term prospects and will act as a springboard for the ambitious.
Important Note: Travel to meet with suppliers will occasionally be required, flexibility regarding this is essential.
- Responsible for the Operational performance of Claims Procurement and Supplier Support.
- Act as a subject matter expert for the Claims supply chain.
- Support the Supplier Support Management Group to ensure performance remains in line with KPI’s.
- Support the Claims Procurement Managers to ensure:
- There are effective strategies in place to improve supplier performance and drive commercial benefits.
- The effective oversight of all supplier relationships to ensure that they are consistently meeting the standards that we expect and provide value for money.
- All suppliers receive full due diligence checks, contractual control, performance management and we create effective relationships.
- Negotiate and renegotiate commercial terms with suppliers, where required.
- Support or lead market tests, including but not limited to RFI/RFP/RFX, benchmarking, and fee optimisation tasks as appropriate and construct a go-forward plan to identify and target opportunities to reduce/remove cost and/or improve service delivery.
- Be aware of and support actions to mitigate supplier risks and protect the business from risk exposure, in collaboration with Claims Supplier Risk.
- Establish an effective first line of defence controls across the entire claims supply chain. This includes developing supplier scorecards for material/strategic suppliers.
- Produce a documented business case/rationale for the selection of new, or continuation of existing, supply chain partners via the Contract Approval Process.
- Work closely with Claims Audit to ensure that remedial/mitigating recommendations are actioned in a timely fashion.
- Work closely and collaboratively with Claims Heads Of to manage supplier performance and maximise our competitive advantage.
- Ensure direct reports receive monthly 121s, annual appraisals, and clear objectives
- Ensure direct reports have a clear, documented development plan and supporting objectives.
- Help manage and direct work for direct reports in line with business requirements. Also, ensure full supporting documentation is produced to ensure a clear audit trail is maintained on Atamis (contract management system).
- Be a point of reference for Claims Procurement Managers and Supplier Support Managers.
- Comply with the Group Procurement, Outsourcing, Conflicts of Interest, and Corporate Gifts and Hospitality policies at all times.
- Support in the setting of budget and monitoring of costs monthly, to ensure budget is achieved.
- Annual review of incentive schemes in line with internal policies.
- Work as directed by the Head of Commercial.
You will require the following skills:
- A degree and/or professional qualification is desirable but not essential.
- Experience in working at management/operations management level in a Claims environment is essential.
- Evidence understanding of business requirements and delivery.
- Strong written and verbal communication skills.
- Strong Excel and PowerPoint skills.
- Analytically minded with an eagerness to constantly learn new skills and develop.
- An effective leader who can lead and motivate their team to success.
- Demonstrable innovative approach and ability to develop meaningful long term strategic and operational plans.
- A strong project manager who has successfully delivered high reward projects.
- Great organisational skills.
- The ability to interact with, and regularly present to, Senior/Executive level is essential.
- The ability to work to tight deadlines and therefore be able to prioritise a workload effectively.
We're Wales’ only FTSE 100 company. We have forward-thinking approaches and provide endless opportunities to test, learn and grow. There's a reason we've been named a Best Place to Work: our progressive culture, core values, and commitment to diversity and inclusion have created a working environment where people share ideas, aren’t afraid to speak up and change things, and above all, feel valued.
Admiral has grown from being a small start-up into a multi-national organisation. The company is constantly investigating new products, services and markets and is now present in eight countries with a diverse product portfolio.
Our success goes hand-in-hand with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: people who like what they do, do it better, and this, in turn, means that our customers receive the level of service and products that they deserve. Our culture is honest, open and wholeheartedly focused on four key areas:
Communication, Equality, Reward & Recognition, and Fun.
Salary, Benefits and Work-Life Balance
We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.
At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we have been consistently voted one of Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.
You can also view some of our other key benefits here; https://admiraljobs.co.uk/employee-benefits/.
If you think this role is for you and would like to be considered for this opportunity, please click “apply now” to complete an online application form.
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We caught up with Chris, who began his Admiral career almost nine years ago, after spending six years as a Lance Corporal, having served two tours in Iraq We were extremely proud to publicise our promise of support to all those who serve, by signing the Army Covenant back in July this year. We recognise that our Army Reservists are a crucial part of the Defence family, and by implementing protective and flexible workplace policies, we’re able to empower our employees to make a real difference to their personal and professional development.We caught up with Chris to hear his story…Can you tell us a bit about your Army career and career at Admiral?‘I left school with no GCSE’s and decided the Army was the best option for me. I passed my basic training and chose to become a driver by trade and completed all possible licences, including; 17.55-ft, 55-ton, motorbike, off-road, etc, all by the time I hit 17.When I reached my 18th birthday, I volunteered to be deployed to Iraq and that’s when I picked up my Lance Corporal title.In the space of two years, I’d spent a year in Iraq on two separate deployments and I’d experienced a lot, including seeing roadside bombs and losing three friends. After two tours, I was ready for something else and thought to myself, what can I do now?I’m so grateful to Admiral for taking me on during a recession, as I was struggling to find a job for a while. The role was a call centre position, so very different from my background, but I saw it as a great opportunity and a foot in the door. It was a massive change for me, going from what I’d experienced in the Army, to an office-based job, and not forgetting to mention, a pay cut too. After six months I adapted well, got used to the different environment and started to enjoy it.I began in Motor Claims and have since explored various areas of the business, including becoming Admiral’s very own chauffer (which sadly isn’t a position anymore!), before ending up where I am today, which is on the Superior Car team. That’s part of the beauty of Admiral, there are so many internal opportunities to move about the business and broaden your horizons.The Chauffer role sounds interesting, how did that come about?In Admiral, there are many opportunities to develop and experience other areas of the business, so when a job came up for an internal chauffeur, I applied and was successful. I had already completed relevant qualifications for this role whilst in the Army, so it felt like the perfect opportunity for me! Importantly, how was the transition from a career in the Army to a career at Admiral?After being out of the Army for a while, I re-joined as a reservist; I was working full-time at Admiral and part-time in the Reserves. This was a great, but gruelling two years.Admiral supported me during this time and paid me during my training days, as well as the required time away.After my time in the regular Army and Reserves, I adjusted to life at Admiral fine. The decompression training provided by the Army helps bring you back to normality, but also, I love working at Admiral; the simple fact that you don’t have to wear a uniform, or shave; it’s a different world. Coming to Admiral was easy for me, you’re able to leave work on time, and do whatever you want after work, and during the weekends.Whilst I enjoyed my time in the Army, which taught me so much, I now appreciate working in a relaxed environment – and knowing exactly what my day will entail.It’s all the little things about working here that made it such an easy transition for me.What are you doing now and are you enjoying it?I’m now a part of Claims’ Superior Car team – managing a small team that I helped set up from scratch. It involves helping customers who’ve unfortunately been involved in an accident in a “supercar” (Ferrari McLaren , Rolls Royce, etc.). My skills and experiences developed during my Army career, along with my passion for cars and driving, has allowed me to flourish in this role.I feel very lucky that Admiral took that chance on me nine years ago, I’m able to work with my passion and I really do enjoy coming to work every day – how many people can say that?
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We spoke to Recruitment Officers and Heads of Departments in Outbound, Sales, Renewals, Claims and Customer Services to find out what happens to your application and what they’re looking for at each stage of the process. Stage 1: Submit your application formSo you’ve decided you’d like to join Admiral and have found a role on our careers site that best suits your skills and experiences – great!Take the time to fill in the short application form consisting of some personal details and current/previous employment. This takes around 5-10 minutes to complete.What we’re looking forAt this stage we are looking for candidates with an application that is well written with good spelling and grammar - always use spell check!What happens next?Application forms normally get reviewed by a Recruitment Officer within 1-2 working days. From there, if the candidate is successful, they will be contacted via email and be invited to complete a telephone interview - book yourself on to a slot as soon as possible as positions can get filled up quickly. Stage 2: Telephone interviewWhat we’re looking forCandidates tend to stand out at the telephone interview stage if they’ve shown that they’ve completed research on the role, department and company. Candidates can make sure they’ve got a good understanding of all by having a thorough read through the job description. Try to also expand on answers during the interview as much as possible, drawing on any relevant experiences from travels, college, university and a previous or current job.What happens next?The notes from the telephone interview will be reviewed and candidates will find out if they were successful within the next 1-2 working days. If successful they’ll be invited to a meet and greet, and if unsuccessful candidates will need to wait 6 months before reapplying for another call centre role.Stage 3: Meet and GreetWhat we’re looking forIt’s just as important that you like us as we like you, so as part of the recruitment process you’ll get the opportunity to come in the office, where we’ll tell you a bit more about the company, you can sit in with the department you are applying to join and get the opportunity to ask any questions you have.This is your opportunity to impress so dress smart and be yourself; be happy, inquisitive, always show your enthusiasm and willingness to learn, that will really impress the interviewers. Check out our top 7 traits that we look for in candidates.This is also another opportunity to show that you’ve completed your research on the role and company.What happens next?If successful, you will be invited to join on the next induction for the department! If unsuccessful at any stage of the process, don’t let it dishearten you, call in, ask for feedback and take it on board for next time.If you have any questions, please feel free to contact one of our friendly recruitment officers on 0800 118 1619 or get in touch at email@example.com
As one of our four pillars to our culture, Reward and Recognition is extremely important. We believe that happy staff make happy customers, so we have a huge range of great benefits to make sure everybody has something to smile about! Here are a few of our more popular ones.