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Senior Claims Procurement Manager

Cardiff

  1. Full time

Closing date

12/05/2021

About the job

We are looking for someone to join our Claims Procurement team on a 6 month Fixed Term Contract.

Claims Procurement is responsible for oversight of the supply chain within Claims (excluding the repair network); performance managing these suppliers to ensure that our customers get the very best service at all times through the development, optimising, managing, and evaluating the suppliers in the Claims department. The successful candidate will have the ability to communicate and work alongside senior management within the claims department.

The Claims Procurement Operations Manager will have operational responsibility for the performance of Claims Procurement and Supplier Support. This role will require the successful candidate to have an excellent understanding of Claims as a whole, whilst understanding the individual needs of all departments within Claims. The successful candidate will need to have an aptitude to learn quickly, as well as an ability to communicate to individuals of all levels both internally and externally to Admiral, clearly and confidently.

We are looking for candidates with Claims experience, with a specific focus on liability experience. The role would be suitable for a manager looking for a new and exciting challenge or an existing Operations Manager looking for a new challenge. The role provides excellent long-term prospects and will act as a springboard for the ambitious.

 

Important Note: Travel to meet with suppliers will occasionally be required, flexibility regarding this is essential.

 

Main Functions:

  • Responsible for the Operational performance of Claims Procurement and Supplier Support.
  • Act as a subject matter expert for the Claims supply chain.
  • Support the Supplier Support Management Group to ensure performance remains in line with KPI’s.
  • Support the Claims Procurement Managers to ensure:
    • There are effective strategies in place to improve supplier performance and drive commercial benefits.
    • The effective oversight of all supplier relationships to ensure that they are consistently meeting the standards that we expect and provide value for money.
    • All suppliers receive full due diligence checks, contractual control, performance management and we create effective relationships.
  • Negotiate and renegotiate commercial terms with suppliers, where required.
  • Support or lead market tests, including but not limited to RFI/RFP/RFX, benchmarking, and fee optimisation tasks as appropriate and construct a go-forward plan to identify and target opportunities to reduce/remove cost and/or improve service delivery.
  • Be aware of and support actions to mitigate supplier risks and protect the business from risk exposure, in collaboration with Claims Supplier Risk.
  • Establish an effective first line of defence controls across the entire claims supply chain. This includes developing supplier scorecards for material/strategic suppliers.
  • Produce a documented business case/rationale for the selection of new, or continuation of existing, supply chain partners via the Contract Approval Process.
  • Work closely with Claims Audit to ensure that remedial/mitigating recommendations are actioned in a timely fashion.
  • Work closely and collaboratively with Claims Heads Of to manage supplier performance and maximise our competitive advantage.
  • Ensure direct reports receive monthly 121s, annual appraisals, and clear objectives
  • Ensure direct reports have a clear, documented development plan and supporting objectives.
  • Help manage and direct work for direct reports in line with business requirements. Also, ensure full supporting documentation is produced to ensure a clear audit trail is maintained on Atamis (contract management system).
  • Be a point of reference for Claims Procurement Managers and Supplier Support Managers.
  • Comply with the Group Procurement, Outsourcing, Conflicts of Interest, and Corporate Gifts and Hospitality policies at all times.
  • Support in the setting of budget and monitoring of costs monthly, to ensure budget is achieved.
  • Annual review of incentive schemes in line with internal policies.
  • Work as directed by the Head of Commercial.
     

You will require the following skills:

  • A degree and/or professional qualification is desirable but not essential.
  • Experience in working at management/operations management level in a Claims environment is essential.
  • Evidence understanding of business requirements and delivery.
  • Strong written and verbal communication skills.
  • Strong Excel and PowerPoint skills.
  • Analytically minded with an eagerness to constantly learn new skills and develop.
  • An effective leader who can lead and motivate their team to success.
  • Demonstrable innovative approach and ability to develop meaningful long term strategic and operational plans.
  • A strong project manager who has successfully delivered high reward projects.
  • Great organisational skills.
  • The ability to interact with, and regularly present to, Senior/Executive level is essential.
  • The ability to work to tight deadlines and therefore be able to prioritise a workload effectively.
     

About Admiral

We're Wales’ only FTSE 100 company. We have forward-thinking approaches and provide endless opportunities to test, learn and grow. There's a reason we've been named a Best Place to Work: our progressive culture, core values, and commitment to diversity and inclusion have created a working environment where people share ideas, aren’t afraid to speak up and change things, and above all, feel valued.

Admiral has grown from being a small start-up into a multi-national organisation. The company is constantly investigating new products, services and markets and is now present in eight countries with a diverse product portfolio.

Our success goes hand-in-hand with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: people who like what they do, do it better, and this, in turn, means that our customers receive the level of service and products that they deserve. Our culture is honest, open and wholeheartedly focused on four key areas:

Communication, Equality, Reward & Recognition, and Fun.

 

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we have been consistently voted one of Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

You can also view some of our other key benefits here; https://admiraljobs.co.uk/employee-benefits/.

If you think this role is for you and would like to be considered for this opportunity, please click “apply now” to complete an online application form.

 

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Our Benefits

As one of our four pillars to our culture, Reward and Recognition is extremely important. We believe that happy staff make happy customers, so we have a huge range of great benefits to make sure everybody has something to smile about! Here are a few of our more popular ones.

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