Loans Executive

Job Specification

Admiral Financial Services is still growing! We are now looking to expand our Loans Operations team to support our successful and growing business. This is an exciting opportunity to join an innovative and dynamic team dealing with our Car Finance and Unsecured Personal Loan products.

This role comes at a fantastic time for our growing business. Our staff put the customer first, and we encourage your suggestions on how we can continue to exceed their expectations while providing a market leading service.

The role includes a six-month probation period and full training will be provided. No previous experience of loans is required but useful.

Main Duties

• Communicate with customers via telephone, emails and webchat to guide them through our application process.
• Provide first class service, maintaining high quality standards, including excellent customer service, as set out in your personal and department scorecards.
• Make a difference, whether this is speaking to our customers or making the workplace an even better place to be.
• Helping customers with both new business and customer service queries.
• Adaptable to change, we want people who are happy with making change quickly as we are a growing business.

As with any new and growing business, this is a fast past and exciting environment with lots of opportunities to develop and learn new skills.

In AFSL we are all ‘in it together’ with a core purpose of building a special lending business for our customers. We have a transparent, creative and open culture the embodies four key areas: communication, equality, reward and fun. We believe that ‘People who like what they do, do it better’; therefore culture is an integral part of working for Admiral Financial Services. Expect an environment that rewards hard work and determination, while having a bit of fun along the way!

Skills and Experience

• Positive and energetic, with a can-do attitude

We’re just beginning a new journey with our Finance Product. We need people who are positive about change and can help get things done.

• Excellent attention to detail, with an investigative mindset

Finance products can be complex, so you will need to absorb large amounts of information, whilst engaging the customer in phone calls or other digital channels such as webchat.  As well as making sure we get the correct information input onto the system, you will also need to be switched on to potential mistakes or fraud within applications.

• History of excellent and compliant customer service

We want our customers to experience exceptional customer service on all our calls. The loan industry is heavily regulated. To that end, we will expect great overall quality and service scores in line with department and individual scorecards

• Ability to multi-task and retain knowledge 

Whilst full training will be given, it will still be a fast pace environment, throwing up some unexpected surprises! You will need to be resilient to deal with change and don’t be afraid to raise suggestions