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IT Service Management Scrum Master

Cardiff

  1. Full time

More about the job

Job Purpose

The Service Management Scrum Master will guide the Service Management Tool development teams to plan, structure, and deliver workflows. They will also deliver scripts and improvements to the Service Management toolsets which include ServiceNow, Ivanti Endpoint Manager, and SNOW. 

Main Duties

The main duties will be to bring a passion for teamwork and collaboration across the development teams. You will support the team on how to utilise Agile practices, facilitating discussion, decision making, and conflict resolution. In addition, they will assist with internal and external communication, improving transparency, and radiating information.

Responsibilities

  • Supporting the team with the organisation and implementation of Agile
  • Guiding the team to create a culture of focus, improving the organisation of their work through sprint planning and reviews throughout a project life cycle
  • Guiding the team on how to get the most value out of self-organisation
  • Continually monitor the progress of team members across development boundaries and provide support to achieve goals
  • Form partnerships across development teams to streamline work processes and improve the speed at which the department can respond to and capitalise on opportunities
  • Integrate technology into employee workflows to increase the speed and accuracy of changes to improve the results of these work processes, emphasising continuous improvement
  • Complete monthly status reports and present to senior management
  • Assessing the Scrum Maturity of the team and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organisation
  • Escalate issues in the implementation of Agile methodologies to expedite process correction, creating strategies that resonate with the culture of the organisation
  • Teach the concepts of task definition, velocity and burndown metrics to all staff

Other duties include:

  • Communicating to internal and external stakeholders where required
  • Working with the designated Product Owners to support backlog grooming

Behavioural Competencies

  • Self-motivated and with a positive attitude
  • Adaptable and flexible to change in a large organisation
  • Methodical approach with high attention to detail
  • Flexible and pro-active team player

Communication

  • Active listening skills
  • Excellent written and verbal communication skills
  • Clear articulation of ideas and thoughts both verbally and written
  • Constructive negotiation skills

Teamwork

  • Understanding of the impact of decisions for the team and the business

Dedication

  • Be passionate about the commitments you make and the goals you set
  • Proactively seek to improve knowledge

Solutions Driven

  • Ability to look at issues from all angles and support the team to find robust solutions to problems

Challenging

  • Acknowledge differences of opinion and constructively engage to ensure the right decisions are made for the business

Experience and Qualifications Required

Essential

  • At least two years of experience with exercising Agile methodology
  • Strong knowledge of Scrum, Agile and Lean methodologies
  • Exposure to Service Management Toolsets
  • Minimum ITIL v3 / v4 foundation 

Desirable

  • At least two years’ experience with one or more of the following IT Service Management tools/backend IT systems;
    • ServiceNow
    • SNOW
    • Ivanti suite
  • Bachelor's degree in Business, Computer Studies, Software Engineering, or another technical discipline.

About Admiral

We're Wales’ only FTSE 100 company. We have forward-thinking approaches and provide endless opportunities to test, learn and grow. There's a reason we've been named a Best Place to Work: our progressive culture, core values, and commitment to diversity and inclusion have created a working environment where people share ideas, aren’t afraid to speak up and change things, and above all, feel valued.

Admiral has grown from being a small start-up into a multi-national organisation. The company is constantly investigating new products, services and markets and is now present in eight countries with a diverse product portfolio.

Our success goes hand-in-hand with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: people who like what they do, do it better, and this in turn, means that our customers receive the level of service and products that they deserve. Our culture is honest, open and wholeheartedly focused on four key areas: Communication, Equality, Reward & Recognition, and Fun.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate's experience. We are happy to see CVs from all candidate’s who meet the requirements, and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're voted no. 1 in the 2019 Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

Please note, we are unable to accept CVs via email.

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As one of our four pillars to our culture, Reward and Recognition is extremely important. We believe that happy staff make happy customers, so we have a huge range of great benefits to make sure everybody has something to smile about! Here are a few of our more popular ones.

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