menu

close

close

Start your search

Infrastructure Engineer (Office 365)

Cardiff

  1. Full time

More about the job

Overview

As an Infrastructure Engineer (Office 365), you combine systems administration expertise with an aptitude for service improvement, troubleshooting, and analysis. You ensure our IT services remain healthy, up to date, and well-adopted across the organisation. Keeping up with the latest technology is crucial due to the ever-evolving landscape.

Our core technology stack includes Microsoft 365, Exchange 2016, Enterprise Vault, Citrix VDI, VMware vSphere, and Windows Server for a multitude of roles (AD, DNS, DHCP, DFS, File Shares, Print Servers, Group Policy etc).

The Team

You work within the Enterprise Services/Operational Support team which forms part of the Workplace Services function. This team provides managed services/support to our workforce, allowing them to get the most out of technology to carry out their roles within the organisation.

Main Duties

  • This is not a full definition of the role but covers the main aspects and drivers for success.
  • Managing and administering core systems and services in collaboration with supporting teams.
  • Ensure feature releases and upgrades are well communicated and deployed in a controlled manner.
  • Proactive maintenance of IT systems and servers through monitoring, alerting, and housekeeping.
  • Ensures KPI targets, service level agreements, and operational level agreements are achieved.
  • Work closely with third-party vendors on the latest feature releases, service problems, and renewals.
  • Identification and resolution of performance anomalies, system defects and stability issues.
  • Produce and maintain technical processes, documentation, and knowledge base articles for systems.
  • Provide peer support and knowledge transfer to colleagues within other teams and functions in IT.
  • Work with our InfoSec teams to ensure systems remain safe and secure from emerging threats.
  • Validate projects during transition to BAU, ensuring appropriate management and support is in place.
  • Work with the change management team on proposed changes, assessing risk and impact to services.
  • Liaising with other departments within the business to ensure IT needs are met to their expectation.

Prior Experience and Personal Attributes:

You should be able to demonstrate experience and expertise across as many of the following areas as possible

  • A minimum of 3 years’ experience within an IT support or managed services function.
  • Highly technical with hands-on experience with troubleshooting issues and resolving problems.
  • Experience with AD, DNS, DHCP, Group Policy, Roaming Profiles, File Shares, DFS, AppLocker, etc.
  • O365 or Microsoft 365 administration and troubleshooting (Exchange, SharePoint, Skype/Teams, etc)
  • Experience with VDI or RDS: Citrix XenDesktop, XenApp or Horizon, RDS, Profile Management, etc.
  • Operating systems: Windows Server 2008 R2 – 2016/19, Windows 10, Linux Servers, and appliances.
  • VMware vSphere environments to manage VMs (expand capacity, monitor alerts, check performance)

Desirables:

Exposure to any of these technologies/activities is advantageous for the role.

  • M365 - Teams, SharePoint, Azure AD, Autopilot, Dynamics, PowerBI, OneDrive, Azure File Sync, etc.
  • On-premise messaging technologies – Exchange 2016, Journaling, Archiving, email security, etc.
  • Exposure to monitoring and alerting systems like What’s Up? Gold, PagerDuty, PRTG, Manage Engine.
  • Experience with ITSM systems like Ivanti, ServiceNow, or BMC Remedy
  • Exposure to Palo Alto Firewalls, VPNs, and Load Balancers: F5, Citrix NetScaler, AVI.
  • A good understanding of complex networking technologies and security services.
  • Security experience with Intune, AIP, ATP, DLP, MFA, EMS, and/or CIS Benchmarking requirements.
  • Experience working with cloud provides like Azure, AWS, GCP, and private cloud technologies.
  • An understanding of compute and storage infrastructure: Dell, IBM, Pure Storage, etc.
  • Experience with backup solutions like Veeam, TSM, AppAssure, StorageCraft, or Datto.
  • IT certifications are highly desirable, examples: Microsoft 365 Certified Associate, MCSA, MCSE, etc

About Admiral

We're Wales’ only FTSE 100 company. We have forward-thinking approaches and provide endless opportunities to test, learn and grow. There's a reason we've been named a Best Place to Work: our progressive culture, core values, and commitment to diversity and inclusion have created a working environment where people share ideas, aren’t afraid to speak up and change things, and above all, feel valued.

Admiral has grown from being a small start-up into a multi-national organisation. The company is constantly investigating new products, services and markets and is now present in eight countries with a diverse product portfolio.

Our success goes hand-in-hand with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: people who like what they do, do it better, and this, in turn, means that our customers receive the level of service and products that they deserve. Our culture is honest, open and wholeheartedly focused on four key areas:Communication, Equality, Reward & Recognition, and Fun.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're voted no. 1 in the 2019 Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

If you would like to be considered for this opportunity, please complete an online application form.

Please note, we are unable to accept CVs via email.

#LI-LP1

jobs

Related jobs

Software Engineer

** DEFAULT listwidget.vacancypartial.salary - en-GB **

** DEFAULT listwidget.vacancypartial.locationfreetext - en-GB **

Cardiff

Job Type

Full time

Department

Admiral Tech

Location

Cardiff

Office address

Tŷ Admiral, David Street, Cardiff, CF10 2EH

** DEFAULT listwidget.vacancypartial.description - en-GB **

Software Engineer - Claims Delivery Us: Our success goes together with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: people who li

** DEFAULT listwidget.vacancypartial.reference - en-GB **

4237

** DEFAULT listwidget.vacancypartial.expirydate - en-GB **

10/09/2020

Valvanuz  Guerrero-Perez

Vacancy managed by

Valvanuz Guerrero-Perez
Valvanuz  Guerrero-Perez

Vacancy managed by

Valvanuz Guerrero-Perez
View Shortlist
Front End Engineer

** DEFAULT listwidget.vacancypartial.salary - en-GB **

** DEFAULT listwidget.vacancypartial.locationfreetext - en-GB **

Cardiff

Job Type

Full time

Department

Admiral Tech

Location

Cardiff

Office address

Tŷ Admiral, David Street, Cardiff, CF10 2EH

** DEFAULT listwidget.vacancypartial.description - en-GB **

Job Purpose This is an exciting opportunity to join a multi-skilled agile team in IT Delivery, in which you will be responsible for the development of our core customer facing websites which allow

** DEFAULT listwidget.vacancypartial.reference - en-GB **

4040

** DEFAULT listwidget.vacancypartial.expirydate - en-GB **

29/12/2020

Valvanuz  Guerrero-Perez

Vacancy managed by

Valvanuz Guerrero-Perez
Valvanuz  Guerrero-Perez

Vacancy managed by

Valvanuz Guerrero-Perez
View Shortlist
IT Asset Analyst

** DEFAULT listwidget.vacancypartial.salary - en-GB **

** DEFAULT listwidget.vacancypartial.locationfreetext - en-GB **

Cardiff

Job Type

Full time

Department

Admiral Tech

Location

Cardiff

Office address

Tŷ Admiral, David Street, Cardiff, CF10 2EH

** DEFAULT listwidget.vacancypartial.description - en-GB **

Job Purpose We are looking for an IT Asset Management Analyst, who will be responsible for centrally managing all assets within the business throughout their full lifecycle. The successful candidat

** DEFAULT listwidget.vacancypartial.reference - en-GB **

4459

** DEFAULT listwidget.vacancypartial.expirydate - en-GB **

19/11/2020

Andrew  Smith

Vacancy managed by

Andrew Smith
Andrew  Smith

Vacancy managed by

Andrew Smith
View Shortlist
posts

Admiral Life

Meeting our Army Reserve employees - Daryl

** DEFAULT postresults.teaserlabel - en-GB **

Contact Centre

** DEFAULT postresults.contenttypelabel - en-GB **

Blog

** DEFAULT postresults.publishdate - en-GB **

16/01/2020

** DEFAULT postresults.summarylabel - en-GB **

Daryl chats to us about juggling his career and being in the Royal Monmouthshire Royal Engineers Militia We were extremely proud to publicise our promise of support to all those who serve, by signing the Army Covenant back in July last year. We recognise that our Army Reservists are a crucial part of the Defence family, and by implementing protective and flexible workplace policies, we’re able to empower our employees to make a real difference to their personal and professional development.We caught up with Daryl to hear his story…What is your Admiral background?‘’I’ve worked for Admiral for ten and a half years; I began in Claims taking customer calls and joined Claims Audit four years ago and have been there ever since.’’Why did you join the Army Reservists and what Regiment are you part of?“Joining the Army had always been at the back of my mind and it came to a moment in time where it was now or never. My fitness levels weren’t great, so I focused on my training, lost a load of weight and signed up!I’d joined for a little extra challenge in my life, to do something different and to push myself out of my comfort zone. The opportunity presented itself and I grabbed it.I didn’t want to leave Admiral and go into the Army full time but I was craving a new challenge. It’s great that I’m able to enjoy my job here, whilst thriving in a new environment as an Army Reservist.I’m in the Royal Monmouthshire Royal Engineers Militia and have been for the past year now.”How are you finding balancing your two roles as well as family life?“A Royal Engineer is one of the most diverse roles offered in the Army; it’s not just soldiering, but also Combat Engineering – essentially, you have to have a broad spectrum of skills, from front-line Soldier to construction and logistics. The training has been intense; a lot of it you do at the start when joining, but as there is so much, the training carries on as your career progresses.The Claims department has been really good with flexible working; I’m able to finish work earlier at times to get to the Regiment and development courses on time – my managers have been incredibly supportive and have given me all the time I’ve needed.I needed five weeks off this year for training which was all signed off by the Admiral management team. The training then changed due to unforeseen circumstances, but work was so flexible, I took a mixture of paid holiday and unpaid leave for this (I’m still paid by the Army during such training).The flexible working at Admiral is important to me; I know how lucky I am to get this support from my employer.  I’m doing a good job of balancing my job at Admiral, the Reserves and my family life.”Do you find that your Army career has complimented your role here at Admiral?“The training has been fantastic in the Army, it teaches you about responsibility, drive, how to take control of situations, as well as confidence building.The training opportunities are endless, from leadership courses to learning how to work as a team – the training is second to none and continuous.These are all transferable skills that I bring to my role here at Admiral, so ultimately, my Reservist career benefits both parties!”

** DEFAULT postresults.teaserlabel - en-GB **

Read on
Laura  Pengilly

by

Laura Pengilly

Laura  Pengilly

by

Laura Pengilly

Meeting our Army Reserve employee - Chris

** DEFAULT postresults.teaserlabel - en-GB **

Contact Centre

** DEFAULT postresults.contenttypelabel - en-GB **

Blog

** DEFAULT postresults.publishdate - en-GB **

17/12/2019

** DEFAULT postresults.summarylabel - en-GB **

We caught up with Chris, who began his Admiral career almost nine years ago, after spending six years as a Lance Corporal, having served two tours in Iraq We were extremely proud to publicise our promise of support to all those who serve, by signing the Army Covenant back in July this year. We recognise that our Army Reservists are a crucial part of the Defence family, and by implementing protective and flexible workplace policies, we’re able to empower our employees to make a real difference to their personal and professional development.We caught up with Chris to hear his story…Can you tell us a bit about your Army career and career at Admiral?‘I left school with no GCSE’s and decided the Army was the best option for me. I passed my basic training and chose to become a driver by trade and completed all possible licences, including; 17.55-ft, 55-ton, motorbike, off-road, etc, all by the time I hit 17.When I reached my 18th birthday, I volunteered to be deployed to Iraq and that’s when I picked up my Lance Corporal title.In the space of two years, I’d spent a year in Iraq on two separate deployments and I’d experienced a lot, including seeing roadside bombs and losing three friends. After two tours, I was ready for something else and thought to myself, what can I do now?I’m so grateful to Admiral for taking me on during a recession, as I was struggling to find a job for a while. The role was a call centre position, so very different from my background, but I saw it as a great opportunity and a foot in the door. It was a massive change for me, going from what I’d experienced in the Army, to an office-based job, and not forgetting to mention, a pay cut too. After six months I adapted well, got used to the different environment and started to enjoy it.I began in Motor Claims and have since explored various areas of the business, including becoming Admiral’s very own chauffer (which sadly isn’t a position anymore!), before ending up where I am today, which is on the Superior Car team. That’s part of the beauty of Admiral, there are so many internal opportunities to move about the business and broaden your horizons.The Chauffer role sounds interesting, how did that come about?In Admiral, there are many opportunities to develop and experience other areas of the business, so when a job came up for an internal chauffeur, I applied and was successful. I had already completed relevant qualifications for this role whilst in the Army, so it felt like the perfect opportunity for me! Importantly, how was the transition from a career in the Army to a career at Admiral?After being out of the Army for a while, I re-joined as a reservist; I was working full-time at Admiral and part-time in the Reserves. This was a great, but gruelling two years.Admiral supported me during this time and paid me during my training days, as well as the required time away.After my time in the regular Army and Reserves, I adjusted to life at Admiral fine. The decompression training provided by the Army helps bring you back to normality, but also, I love working at Admiral; the simple fact that you don’t have to wear a uniform, or shave; it’s a different world. Coming to Admiral was easy for me, you’re able to leave work on time, and do whatever you want after work, and during the weekends.Whilst I enjoyed my time in the Army, which taught me so much, I now appreciate working in a relaxed environment – and knowing exactly what my day will entail.It’s all the little things about working here that made it such an easy transition for me.What are you doing now and are you enjoying it?I’m now a part of Claims’ Superior Car team – managing a small team that I helped set up from scratch. It involves helping customers who’ve unfortunately been involved in an accident in a “supercar” (Ferrari McLaren , Rolls Royce, etc.). My skills and experiences developed during my Army career, along with my passion for cars and driving, has allowed me to flourish in this role.I feel very lucky that Admiral took that chance on me nine years ago, I’m able to work with my passion and I really do enjoy coming to work every day – how many people can say that?

** DEFAULT postresults.teaserlabel - en-GB **

Read on
Laura  Pengilly

by

Laura Pengilly

Laura  Pengilly

by

Laura Pengilly

Our Benefits

As one of our four pillars to our culture, Reward and Recognition is extremely important. We believe that happy staff make happy customers, so we have a huge range of great benefits to make sure everybody has something to smile about! Here are a few of our more popular ones.

Share
Schemes

Flexible
Working

Local
Discounts  

Travel Season
Ticket loans

Groups
& Societies 

Development 
Opportunities

View more benefits