Infrastructure Engineer (Office 365)

Overview

As an Infrastructure Engineer (Office 365), you combine systems administration expertise with an aptitude for service improvement, troubleshooting, and analysis. You ensure our IT services remain healthy, up to date, and well-adopted across the organisation. Keeping up with the latest technology is crucial due to the ever-evolving landscape.

Our core technology stack includes Microsoft 365, Exchange 2016, Enterprise Vault, Citrix VDI, VMware vSphere, and Windows Server for a multitude of roles (AD, DNS, DHCP, DFS, File Shares, Print Servers, Group Policy etc).

The Team

You work within the Enterprise Services/Operational Support team which forms part of the Workplace Services function. This team provides managed services/support to our workforce, allowing them to get the most out of technology to carry out their roles within the organisation.

Main Duties

• This is not a full definition of the role but covers the main aspects and drivers for success.
• Managing and administering core systems and services in collaboration with supporting teams.
• Ensure feature releases and upgrades are well communicated and deployed in a controlled manner.
• Proactive maintenance of IT systems and servers through monitoring, alerting, and housekeeping.
• Ensures KPI targets, service level agreements, and operational level agreements are achieved.
• Work closely with third-party vendors on the latest feature releases, service problems, and renewals.
• Identification and resolution of performance anomalies, system defects and stability issues.
• Produce and maintain technical processes, documentation, and knowledge base articles for systems.
• Provide peer support and knowledge transfer to colleagues within other teams and functions in IT.
• Work with our InfoSec teams to ensure systems remain safe and secure from emerging threats.
• Validate projects during transition to BAU, ensuring appropriate management and support is in place.
• Work with the change management team on proposed changes, assessing risk and impact to services.
• Liaising with other departments within the business to ensure IT needs are met to their expectation.

Prior Experience and Personal Attributes:

You should be able to demonstrate experience and expertise across as many of the following areas as possible

• A minimum of 3 years’ experience within an IT support or managed services function.
• Highly technical with hands-on experience with troubleshooting issues and resolving problems.
• Experience with AD, DNS, DHCP, Group Policy, Roaming Profiles, File Shares, DFS, AppLocker, etc.
• O365 or Microsoft 365 administration and troubleshooting (Exchange, SharePoint, Skype/Teams, etc)
• Experience with VDI or RDS: Citrix XenDesktop, XenApp or Horizon, RDS, Profile Management, etc.
• Operating systems: Windows Server 2008 R2 – 2016/19, Windows 10, Linux Servers, and appliances.
• VMware vSphere environments to manage VMs (expand capacity, monitor alerts, check performance)

Desirables:

Exposure to any of these technologies/activities is advantageous for the role.

• M365 - Teams, SharePoint, Azure AD, Autopilot, Dynamics, PowerBI, OneDrive, Azure File Sync, etc.
• On-premise messaging technologies – Exchange 2016, Journaling, Archiving, email security, etc.
• Exposure to monitoring and alerting systems like What’s Up? Gold, PagerDuty, PRTG, Manage Engine.
• Experience with ITSM systems like Ivanti, ServiceNow, or BMC Remedy
• Exposure to Palo Alto Firewalls, VPNs, and Load Balancers: F5, Citrix NetScaler, AVI.
• A good understanding of complex networking technologies and security services.
• Security experience with Intune, AIP, ATP, DLP, MFA, EMS, and/or CIS Benchmarking requirements.
• Experience working with cloud provides like Azure, AWS, GCP, and private cloud technologies.
• An understanding of compute and storage infrastructure: Dell, IBM, Pure Storage, etc.
• Experience with backup solutions like Veeam, TSM, AppAssure, StorageCraft, or Datto.
• IT certifications are highly desirable, examples: Microsoft 365 Certified Associate, MCSA, MCSE, etc

About Admiral

We're Wales’ only FTSE 100 company. We have forward-thinking approaches and provide endless opportunities to test, learn and grow. There's a reason we've been named a Best Place to Work: our progressive culture, core values, and commitment to diversity and inclusion have created a working environment where people share ideas, aren’t afraid to speak up and change things, and above all, feel valued.

Admiral has grown from being a small start-up into a multi-national organisation. The company is constantly investigating new products, services and markets and is now present in eight countries with a diverse product portfolio.

Our success goes hand-in-hand with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: people who like what they do, do it better, and this, in turn, means that our customers receive the level of service and products that they deserve. Our culture is honest, open and wholeheartedly focused on four key areas:Communication, Equality, Reward & Recognition, and Fun.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're voted no. 1 in the 2019 Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

If you would like to be considered for this opportunity, please complete an online application form.

Please note, we are unable to accept CVs via email.

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