EUC Engineer - Workplace Services

Job Purpose

The role holder is responsible for supporting the Windows 10 end point devices which all users within the company use, to ensure they get the best quality experience based on leading edge technology and Microsoft Best Practice implementations. The focus of the team is ‘the end user experience’, driving improvements to ensure ease of use and secure accessibility of the devices they use, enabling them to perform within their own role as effectively as possible with minimal inconvenience whilst ensuring they also confirm to strict security requirements.

The Team ultimately understand the health of the EUC estate and work with the other WPS teams to prioritise and track pain points and trends, so that tactical and strategic fixes and remedies can be deployed.

Main Duties

Responsibilities include:

• Ensuring EUC build remains current and appropriately maintained in line with Microsoft’s strategy, regarding feature improvements, updates and new releases.
• Administration, management and maintenance of Ivanti Endpoint Management (Formally LANDesk Management Suite)
• Workspace One management and administration.
• Supporting the Service Desk, Software and Hardware Asset Management teams as required.
• Ownership of Desktop OS Patching process, with focus on automation methods
• Ownership of OS Driver Management and Updates
• Ownership of BIOS images and ensuring Desktop and Laptop estate is updated.
• Application packaging and version control of existing packages
• Group Policy management and configuration specifically around EUC Clients and Users, ensuring a clean structure is maintained without bloat or clutter.
• Maintenance of AppLocker and proactive and reactive monitoring of event logs.
• Deploying Windows 10 to the business, onboarding new departments and ensuing testing and configuration of the above is done in conjunction with the rollout from testing, pilot to live.
• Managing Thin Client estate devices and policies with Dell WYSE Management Suite
• Managing and configuring VDI base Gold Image, and VDI estate with Citrix Delivery Controller

This is not a full definition of the role but covers the main aspects and drivers for success.

Prior Experience and Personal Attributes:

You should be able to demonstrate experience and expertise across as many of the following areas as possible

• A minimum of 3 years’ experience within an IT support or managed services function.
• Experience with Windows imaging methods
• Experience with application packaging and scripting methods
• Highly technical with hands on experience with troubleshooting issues and resolving problems.
• Experience with AD, DNS, DHCP, Group Policy, Roaming Profiles, File Shares, DFS, AppLocker etc.
• Office 365 and Exchange On-premise – Administration and troubleshooting issues.
• Experience with VDI or RDS: Citrix XenDesktop, XenApp or Horizon, RDS, Profile Management etc.
• Operating systems: Windows Server 2008 R2 - 2016, Windows 10.
• Experience with application packaging and patching solution (Ivanti, SCCM etc.)
• Effective at documenting developments and creating and maintaining guides for training and audit purposes

Desirables:

Exposure to any of these technologies / activities is advantageous for the role.

• M365 - Teams, SharePoint, Azure AD, Autopilot, Dynamics, PowerBI, OneDrive, Azure File Sync etc 
• Security experience with Intune, AIP, ATP, DLP, MFA, EMS and/or CIS Benchmarking requirements.
• Experience of working with a cloud provides like Azure, AWS, GCP and private cloud technologies.
• IT certifications are highly desirable, examples: VCP-DCV, ITIL CCA-V, MCSA, MCSE, CCNA, CompTIA
• Experience of large-scale project rollouts approved through Change Advisory Boards
• Experience with RES Workspace Manager
• Scripting experience with Powershell to automate processes
• Knowledge and experience with VMWare vCentre

About Admiral

We're Wales’ only FTSE 100 company, with forward-thinking approaches and endless opportunities to test, learn and develop. Through innovation and organic growth, Admiral has evolved from a tiny startup into a multinational with a diverse product portfolio and a presence in eight countries.

There's a reason we are consistently named on the Sunday Times’ Best Companies to Work For: Our culture, core values, and commitment to diversity has created an environment where people share ideas, make an impact, and feel valued. Our philosophy is simple yet effective: “People who like what they do, do it better”.

Admiral people work hard to keep us at the top of the industry, and are rewarded for it — with competitive pay, great benefits, a share package based on company performance, a flexible work schedule, nearby fitness and health centres, and many other perks.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance.  We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

You can also view some of our other key benefits here: https://admiraljobs.co.uk/employee-benefits/.

**Please note: Interviews for this role will take place w/c 11th and 18th October**

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