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Data Analyst

Cardiff

  1. Full time

More about the job

Advanced Analytics are looking for a Data Analyst to join their expanding department. Data and technology take centre stage in delivering our market-leading products, and we have a large function that builds and deploys machine learning and artificial intelligence solutions to support business areas. This role would be within the Business Analytics team working on text analytics.  

The role will support the ongoing analysis of text-based customer feedback and interactions. You will be responsible for the maintenance and expansion of the current text analytics processes. You will have a chance to make a significant impact by building the reports and dashboards to support this, working closely with operational areas to ensure maximum functionality is being extracted.

We are looking for an enthusiastic, numerically-minded person, that can think creatively around a brief and challenge, as necessary. You must have a keen interest in programming and analytics, be committed, have good problem-solving skills and be ready to research and learn new techniques that can be applied to the task at hand. You should also be self-motivated and able to work on your own or as part of a team.

Main Responsibilities

  • Responsible for maintaining and expanding current code base for categorising text-based feedback
  • Analysing and interpreting data for reporting purposes
  • Developing, implementing and integrating new reports and dashboards for text analytics output using our chosen reporting tool, Looker
  • Take responsibility for customer departments reporting needs, liaising with them, and other relevant stakeholders
  • Developing an in-depth understanding of how text-based customer feedback is utilised across the business enabling you to identify areas and opportunities for development and efficiencies

Desirable Skills and Experience

  • Experience with R, Python or any object-oriented programming language
  • Excellent troubleshooting skills with an inquisitive nature and a desire to learn new skills
  • Strong communication skills and a customer focused approach
  • Attention to detail
  • Ability to analyse large data sets
  • Good interpersonal skills
  • Good time/resource management

About Admiral

We're Wales’ only FTSE 100 company, with forward-thinking approaches and endless opportunities to test, learn and develop. Through innovation and organic growth, Admiral has evolved from a tiny startup into a multinational with a diverse product portfolio and a presence in eight countries.

There's a reason we've been named on the Sunday Times’ Best Companies to Work For 19 years in a row: Our culture, core values, and commitment to diversity has created an environment where people share ideas, make an impact, and feel valued. Our philosophy is simple yet effective: “People who like what they do, do it better”

Admiral people work hard to keep us at the top of the industry, and are rewarded for it — with competitive pay, great benefits, a share package based on company performance, a flexible work schedule, nearby fitness and health centres, and many other perks.

Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're voted as one of the Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

Please note, we are unable to accept CVs via email.

Please note, we are not accepting CV’s from agencies for this role. Agencies on our PSL should only send CVs if asked to do so by the Recruitment team.

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