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Customer Experience Domain Architect

Cardiff

  1. Full time

Closing date

10/03/2021

About the job

The domain architects operate within the CTO team taking primary responsibility for the development of the current technology landscapes, target architectures and roadmaps which feed into IT Strategy and propel technology delivery with clarity on the future.

The domain architects will take responsibility for setting out the principles, guardrails, patterns and building blocks for use by solutions architects and delivery teams; and assuring via governance and other stakeholder management conformant to strategy and roadmaps, whilst remaining pragmatic.

The customer domain architect will provide a holistic view and ownership of the application, platforms and supporting technologies related to Admirals customer experience, building consensus, support, and agreement for the future direction.  This requires working with senior leaders, engineering and delivery teams including solutions architects, and other domain architects to ensure cohesive roadmap alignment, optimal use of enterprise assets and well considered purchasing decisions.

Location: we are considering remote working with a few times per month at the office.

Department Vision

Admiral IT has a long history of supporting the business to innovate and bring new products to market. The department completely refreshed the core policy administration systems in 2016 to allow the department and the business to continue to innovate further in the ever more digital marketplace. The department continues to build on top of and around the core systems to bring more innovation and technical excellence, including Cloud adoption, Big Data technologies and furthering our digital offerings.

Who are we looking for?

We take on many different roles within IT, but we consistently look for people who are: -

  • Smart
  • Passionate about what they do
  • A continual learner (forever inquisitive for self-improvement)
  • Self-motivated, creative and highly disciplined
  • Solutions driven
  • Positive and a great team member
  • Able to work with all levels of seniority across IT and the wider business

Requirements / Technologies

  • Excellent communicator, verbally and written.
  • Solving complex problems and exciting challenges
  • You will work with many technologies across all aspects of IT, but our main technologies in this domain include:
    • Contact Centre: Avaya, Verint, Nice, Twilio, Semafone
    • Self-Service: LivePerson, Guidewire CustomerEngage, In-House Java Web App, React
    • Marketing: Adobe Campaign Mgr, Drupal, Heap, ProofHQ/Workfront
    • Oracle, SQL Server
    • Microsoft Azure and Google Cloud Platform
  • You will be expected to stay current in the technology domain through research / PoCs
  • You will champion and oversee the design and implementation of best practices
  • You will identify and promote innovative ways of using technology to maximise business benefit

Responsibilities

  • To act as a lead in the development of the strategic customer architecture and define evolutionary plans alongside the Digital and Contact Centre organisations.
  • To work in tandem with the business to gather and understand the key business strategies that are both in place and emerging, to ensure the target architecture and technical roadmap are effectively aligned to the business’s current and future needs
  • Producing documentation of a high-quality and to enough detail to enable decisions or drive delivery.  Also ensuring all decision points, building blocks, design principles, design rationale, roadmaps and all interdependencies are understood, documented and communicated across IT, where appropriate.
  • Acting as a trusted advisor within the team and beyond to provide specialist knowledge, technology expertise, alongside the solutions architects.
  • Provide consultancy services to internal customers by offering strategic guidance, and ensuring architecture principles, patterns and design realised.
  • Maintain strong collaborative links to our International operations, and other federated technology teams.
  • Contribute and own the customer layer of the architecture repository using the accepted architecture standard modelling tools and language

Why work for us?

You will benefit from

  • Working with a top-class team
  • Working on exciting challenges to maintain Admiral’s competitive advantage
  • Be given the flexibility to work in the way that allows you to give your best
  • Work in an open and accessible department
  • Know that you are working for a department who regularly take part in charitable events
  • Whilst also getting free gym passes, free fruit, cycle to work scheme, child care vouchers, free tea / coffee, non-contributory share schemes, pension contributions and many more!

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're voted no. 1 in the 2019 Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

You can also view some of our other key benefits here; https://admiraljobs.co.uk/employee-benefits/.

If you think this role is for you and would like to be considered for this opportunity, please click “apply now” to complete an online application form.

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Our Benefits

As one of our four pillars to our culture, Reward and Recognition is extremely important. We believe that happy staff make happy customers, so we have a huge range of great benefits to make sure everybody has something to smile about! Here are a few of our more popular ones.

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