Conduct Risk Manager - Admiral Pioneer

Please note, this role will initially be a 6-month fixed-term contract. However, it may be made a permanent role after 6 months, depending on business requirements.

About Admiral

Admiral Group is a FTSE 100 Financial Services company with a presence in eight countries. The company was set up in 1993 as a car insurance specialist, but since then the Group has expanded in other countries and other insurance verticals such as household and travel insurance, in loans, price comparison platforms, and has developed innovative products.

The Group has 7 million customers worldwide and employs over 11,000 people across its operations. Admiral is a growth story with an enviable track record of strong financial performances, ROE consistently over 50%, a turnover of £3.5 bn, and a profit before tax of £520 m in 2019.

Admiral’s philosophy is that ‘people who like what they do, do it better’ and Admiral is proud to offer an open culture where achievement is rewarded and recognised and where coming to work is exciting every day. In 2019, Admiral received a special award from ‘Best Companies to Work For’ as the only company to feature within their rankings since they began 20 years ago: a true testament to the Group’s culture.

About Admiral Pioneer

Admiral Pioneer is a new business within Admiral Group with the objective of seeding, launching, and scaling new businesses that will become one of the growth engines for Admiral in the future. These new businesses will anchor around meeting customer needs in growth areas. We will achieve this by experimenting and proving new products, business models, and partnerships through a disciplined, discovery-driven approach.

We are building a dynamic and energizing environment where we will provide all the excitement and freedom of a scale-up but with the support and stability of an established large organisation. We treat our colleagues openly, equally, and fairly and give them a ton of opportunity and freedom to do their best work and make a positive impact.  We make mistakes because building from scratch is not easy but we are curious about where we get it wrong and we take this learning forward. We seek to recruit bright, passionate people who have a can-do attitude who look at the world and see the opportunity in our own small way, to make it better for our customers.

About the Role

Admiral Pioneer SME

An exciting opportunity has arisen to work within the Admiral Pioneer SME business, Gladiator, to oversee the Risk function. 

Key Responsibilities

• Develop, implement, and manage an effective conduct risk framework across all dimensions of the business’ operation including sales, renewals, placement activities, and complaints
• Provide proactive advice and practical support to the business to ensure compliant processes whilst balancing operational demands
• Develop and produce insightful MI and KPIs (for the business unit and wider distribution) to evidence performance against targets, identify trends, and enable prompt and effective intervention to maintain quality and avoid customer detriment
• Routinely undertake root-cause analysis of failures and near-misses to mitigate against the risk of repeat events
• Liaise with the wider Group Conduct & Risk functions to ensure the overall integrity and consistency of the business’ approach to managing conduct and risk, whilst always maintaining a proportionate outlook and relevance to the nature of the business’ activities
• Establish the routine and undertake regular customer/conduct risk reviews in conjunction with business unit management
• Develop and maintain key stakeholder relationships across Group Corporate Governance functions
• Maintain a thorough understanding of market dynamics and emerging regulatory themes to support recommendations and encourage positive change within the business unit
• Nurture a culture of awareness and understanding of key conduct and risk themes amongst the whole team

About You

Key Competencies, Behaviours & Experience

• Possess a deep understanding of the regulatory landscape and the application of FCA rules within an intermediated insurance business
• Maintain a customer-centric outlook allied to a clear understanding of the operational processes within the business
• Be professional and organised in the approach to all accountabilities recognising that this role is key to the effective running of the business and the management of risk and reputation
• Maintain up-to-date knowledge of regulatory developments and demonstrate a willingness to share that knowledge for the benefit of the business and team
• Use initiative & proactivity to progress issues independently and quickly assimilate issues and necessary actions, seeking clarity and/or support as required to secure the right outcome
• Use highly effective planning and organising skills to support task management and problem-solving and demonstrate excellent time management capability
• Ensure that all communication is clear and appropriate for its intended audience with the ability to communicate at all levels of the organisation

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're voted no. 1 in the 2019 Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

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