Cloud Engineer (Office 365) - Admiral Pioneer
Cardiff
- Full time
Closing date
30/04/2021
About the job
This vacancy has now expired. Please see similar roles below...
"About Admiral Pioneer
Admiral Pioneer is a new entity within Admiral Group with the objective of seeding, launching, and scaling new businesses. We are focussed on three business domains:
- Mobility
- Future of Work
- Live to 101
We aim to build multiple new businesses in each domain all anchored around meeting customer needs in new and better ways. We aren’t an incubator, we are building a dynamic and energizing environment where we will provide all the excitement and freedom of a start-up, with the support and stability of an established organisation.
About the role
As an Infrastructure Engineer (Office 365), you combine systems administration expertise with an aptitude for service improvement, troubleshooting, and analysis. You ensure our IT services remain healthy, up to date, and well-adopted across the organisation. Keeping up with the latest technology is crucial due to the ever-evolving landscape.
Our core technology stack includes Microsoft 365, suite, Citrix VDI, LastPass, Duo, Meraki, Umbrella and Azure Active Directory for a multitude of roles (AAD, DNS, DHCP, Group Policy etc).
The Team
You work within the Colleague Compute team which is IT support function within the Admiral Pioneer business. This team works in partnership with 3rd parties to manage services/support to our Pioneer businesses, allowing them to get the most out of technology to carry out their roles within the organisation.
Main Duties
- This is not a full definition of the role but covers the main aspects and drivers for success.
- Managing and administering core systems and services in collaboration with supporting teams.
- Proactive maintenance of IT systems and servers through monitoring, alerting, and housekeeping.
- Ensures KPI targets, service level agreements, and operational level agreements are achieved.
- Work closely with third-party vendors on the latest feature releases, service problems, and renewals.
- Identification and resolution of performance anomalies, system defects and stability issues.
- Produce and maintain technical processes, documentation, and knowledge base articles for systems.
- Provide peer support and knowledge transfer to colleagues within other teams and functions in IT.
- Work with the Head of Security to ensure systems remain safe and secure from emerging threats.
- Ensure the helpdesk system is available to all customers and continually improve its usage.
- Liaising with other departments within the business to ensure IT needs are met to their expectation.
Prior Experience and Personal Attributes:
You should be able to demonstrate experience and expertise across as many of the following areas as possible
- A minimum of 3 years’ experience within an IT support or managed services function.
- Highly technical with hands-on experience with troubleshooting issues and resolving problems.
- Experience with AAD, DNS, DHCP and Group Policy
- M365 - Teams, SharePoint, Azure AD, Autopilot, Dynamics, PowerBI, OneDrive, Azure File Sync, Teams
Desirables:
- Exposure to any of these technologies/activities is advantageous for the role.
- Experience with ITSM systems like JIRA, Fresh Service and Zoho
- A good understanding of complex cloud networking technologies and security services.
- Security experience with Intune, AIP, ATP, DLP, MFA, EMS, and/or CIS Benchmarking requirements.
- Experience working with cloud provides like Azure, AWS, GCP, and private cloud technologies.
- An understanding of cloud compute and cloud storage infrastructure..
- IT certifications are highly desirable, examples: Microsoft 365 Certified Associate, MCSA, MCSE, etc
Additional Information
Due to Covid, the whole Admiral Pioneer team is working remotely. We will provide you with everything you need to work comfortably from home.
We expect you to be working remotely for the foreseeable future, however, once it is safe to return to the office, we will have days when the whole team comes together to collaborate. You can decide if you want to come to the office between 2-5 days per week.
Salary, Benefits, and Work-Life Balance
We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package. Do not hesitate to contact the Recruitment Officer looking after this position if you would like to discuss this further.
At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it is one of the reasons we're voted no. 1 in the 2019 Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.
About Admiral
Admiral Group is a leading FTSE100 Financial Services company with a presence in eight countries.
The company was set up in 1993 as a car insurance specialist, but since then the Group has expanded in other countries and other insurance verticals such as household and travel insurance, in loans, price comparison platforms, and has developed innovative products.
The Group has 7 million customers worldwide and employs over 11,000 people across its operations. Admiral is a growth story with an enviable track record of strong financial performances, ROE consistently over 50%, a turnover of £3.5 bn, and a profit before tax of £520 m in 2019. Admiral’s philosophy is that ‘people who like what they do, do it better’ and Admiral is proud to offer an open culture where achievement is rewarded and recognised and where coming to work is exciting every day. In 2019, Admiral received a special award from ‘Best Companies to Work For’ as the only company to feature within their rankings since they began 20 years ago: a true testament to the Group’s culture.
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