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Claims is the biggest function in the business, with over 2,000 employees!


We are innovative, fast-paced and market-leading; and it’s no wonder our employees love what they do. We deal with our customers when they need us most, our passion for customer service ensures we deliver the right outcome. 

From being the first point of contact after an incident, arranging repairs, to negotiating with solicitors and other third parties, no two days are ever the same. 

The one thing we all have in common across all areas of Claims, is our customers. 

Our main aim is to settle Claims fairly and accurately in a timely manner driven by the best customer service in the Insurance industry. Although we know we already do this well, we’re always looking to improve and we’re continually reviewing processes and procedures to remain ahead of the game.  

Whether dealing with Motor or Household Claims, our priority is helping our customers and third parties as quickly, fairly and efficiently as we can. 

Every claim is different, and our specialist, dedicated teams are always on hand to help customers through every step of the claims process. 

Our customer-facing roles enable you to use a wide range of skills. The ideal person for this role is empathetic, fast-thinking and customer-focused. You will be required to listen, process and make decisions quickly with support every step of the way. 

Our non-customer facing roles are equally as important. These roles vary from sourcing new suppliers, providing critical business data, auditing, training employees and dealing with complaints. 

Innovation is welcomed in all that we do, we’re always striving to find better ways of working for the benefit of our staff and customers. 


"We don't just want you to have a job, we want you to have a career"

Training and Development

Being the largest department at Admiral, we have lots of opportunities for career growth and development.  

We provide our employees with all the skills and tools needed to flourish in a fun, yet supportive environment from day one. 

Career Growth

We believe that providing our staff with this support gives them endless opportunities these include exposure to a variety of specialised, technical roles which provide plenty of opportunity for career progression. 

We like to promote from within.  Most managers within Claims have worked as a front-line handler and started their careers on the phone.  

Ongoing Support

Training doesn't end with induction, we offer lots of support throughout your career with us. 

This ranges from bespoke development plans, group training sessions, one-to-one coaching, regular feedback and much more!

We offer flexible working opportunities and thanks to our comprehensive training package, no prior experience is needed for many of our roles. We’re proud to invest in people and their potential. 

Jobs

Latest roles

Household Technical Claims Team Manager

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Cardiff

Job Type

Full time

Department

Claims

Location

Cardiff

Office address

Tŷ Admiral, David Street, Cardiff, CF10 2EH

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Job Description Our Household function is one of the fastest growing departments in Admiral, and we’re looking for an experienced and talented Household Technical Claims Manager to join the team.

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3890

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03/09/2020

Kyle Meacock

Vacancy managed by

Kyle Meacock
Kyle Meacock

Vacancy managed by

Kyle Meacock
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Posts

Admiral Life

What we did to help the Coronavirus response

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General

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Blog

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22/07/2020

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So, what have we done for:  Our Community We have set up the £4 million Admiral Support Fund for Covid-19, which is predominantly providing funding and support in South Wales, where we are based, to the NHS, charities, support groups and will also allow us to contribute to any insurance industry wide charitable effort. We have been active in helping several charities and groups, which we are extremely proud of. Here are just a few ways we have helped: Supported Swansea, Cardiff and Newport food-banks – diverted our fruit supply to these extremely important community organisationsSupported The Wallich with food supplies  Donated to The Play Yard which provides meals for under privileged children and familiesDonated to St Thomas Parish which distributes food / meals to vulnerable people within SA1 area, amongst other supportive initiatives£100k donated to The Community Foundation WalesFeeding NHS staff through donations to various organisations Supplying essential items to Hospitals across South Wales in the form of medical shoes, calculators, pyjamas, etc We also asked our employees to send in details of their charitable events that had been cancelled so we could support and help with fundraising for their chosen charities. Brian Martin, Head of Business Support at Admiral said: “Admiral’s support means so much for our community and we will continue to work hard to help those in need in such a difficult time. “ You can find out more about how we’ve been supporting our community here.  Our employees To support our employees, all employees are being paid their full salary and no employees are being furloughed under the UK Government funded scheme and we don’t expect to benefit from any other initiatives funded by the government. Ecare, our counselling and support service for employees have also introduced a ‘Dependant Line’ for any dependants in employees’ households to offer additional support during the pandemic 24 hours a day. We also have a Workplace Support function who order a range of equipment to make life easier for employees at home whilst working. Nearly 2800 orders so far and climbing! To help our employees get the right advice, we have teamed up with HSBC who now offer 121 telephone appointments to help anyone with their financial concerns. Our Training function “Admiral Academy” have developed several webinars, online courses and playlists for all our employees that focuses on mental health, living in lock-down and working remotely. We are also building a programme for the future of ‘smart working’: how we integrate remote and office time, the use of office space, how we manage teams, the cultural implications, organisational structure and technology.    Our customers We pledged to give back £110million to our car and van insurance customers in recognition of the fact that our customers stayed at home and drove less during the UK wide Covid-19 lock-down. A £25 refund was automatically given to all customers for each car and van covered with us on the 20th April 2020, a total of 4.4m vehicles. We gave the refund to reflect there have been fewer cars on the road during the lock-down which resulted in fewer claims. This was done to ensure as a company we didn’t benefit during the lock-down. Our intention was to return estimated savings to our customers rather than benefit from reduced driving during the lock-down. We have also waived any motoring claims excess fees for NHS or emergency service workers and supporting NHS volunteers. We guarantee cover for customers using their vehicle to transport people, deliver medical supplies and equipment, or items to people who are self-isolating. In addition, we wanted to show our support for NHS and emergency service workers by giving them a free courtesy vehicle to keep them on the road during the lock-down. We are further supporting our customers who are in financial hardship as a result of the outbreak by being flexible with customers struggling with monthly payments. Cristina Nestares, CEO of UK Insurance at Admiral said: “During this challenging period, our main priorities have been helping our customers, supporting our local community and protecting the wellbeing of our employees, which is why we have introduced these initiatives to give something back to the customers and communities we serve. “This is an unprecedented time when people across the country are driving significantly less than before the lock-down, and we expect this to lead to a fall in the number of claims we are seeing. We want to give the money we would have used to pay these claims back to our loyal customers in this difficult time. We have also already reflected this change in driving behaviour in our pricing for customers and will continue to do so. “

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Samantha Bevan

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Samantha Bevan

Samantha Bevan

by

Samantha Bevan

Where can a career in Claims take me?

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Claims

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Blog

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16/07/2020

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Nick joined Admiral Claims back in 2015, since then, he has worked in Bodily Injury, Telematics, Claims Project Management Office and is currently a manager within the Claims People team. What is your role within Claims People? I’m a Claims People Manager, my role is managing Claims-wide initiatives for our staff to benefit from. I’ve recently been involved in a project around ‘Reward and Recognition’, it’s great looking at different ways we can recognise our staff for the hard work they do. Alongside this, I’ve been involved in improving our recruitment process and strategy, staff wellbeing and lots of other great initiatives. How did you get into your role and how does it differ from anything you’ve done before? I was working in Claims PMO (Project Management Office) when I read there was a new department being launched.  The new department would be centred around our ‘people’ and ways to improve things for them, so I jumped at the opportunity. I was working on something similar and it was the perfect opportunity.  This role differs from my previous roles in that all of our work is staff centric, it’s all about improving. From understanding how our staff are feeling, to helping them develop and grow within their careers, our department places their needs at the forefront of what we do and it’s brilliant to be a part of. We’re still only a year and a half in, but we’ve been able to make some really positive changes already and I’m excited for what’s to come.Favourite thing about your role?I love our team. We work closely together to manage the work we have. We’re incredibly fortunate to have years of experience on the team and there’s a real understanding of how things work and what matters most to people. I personally love seeing the end product of all our hard work. It’s not only rewarding but has a huge impact on the Claims function as a whole.Advice for anyone thinking of joining Admiral?Dive right in!  Accept every opportunity you’re presented with. Admiral is unique in its make-up and encourages you to push outside of your comfort zone and more importantly, get involved. In every department there is someone sharing experience and knowledge or willing to lend a hand. All you have to do is say yes!

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Read on
Kyle Meacock

by

Kyle Meacock

Kyle Meacock

by

Kyle Meacock